Support for RG Herd accounts, apps, alerts, streaming, and operator access.

| base | is the RG Herd account and communication layer. It runs on the Matrix homeserver rgherd.com and is accessed through Element clients such as Element X, Element Desktop, or Element Web at base.rgherd.com.

• Matrix-style accounts use a homeserver model. RG Herd accounts use the rgherd.com namespace.
• Use base.rgherd.com for the RG Herd web client.
• If a client asks for the homeserver, use the RG Herd homeserver path shown in the account setup guide.

ARGUS is the RG Herd operator interface for structured intake, queue visibility, assignment, notes, audit history, and responder coordination. It is not an open public app.

v1 open-source release: June 14, 2026.

RGTV is RG Herd’s independent broadcast surface. It can be used for streams, updates, signal boosts, community media experiments, and approved events.

Do not publish stream keys. Avoid publishing the RTMP ingest URL unless Ops explicitly decides it should be public.

ALERTS is the RG Herd warning desk for surveillance shifts, policy traps, platform-risk notes, and civic-infrastructure warnings.

In encrypted Matrix rooms, message content is protected with keys managed by your devices. RG Herd servers help deliver encrypted messages, but they are not supposed to hold the keys needed to read encrypted room history.

Encryption protects message content in encrypted rooms. It does not remove all operational metadata. Account records, device/session information, moderation records, server logs, abuse signals, and room state may still exist where needed for system operation and safety.

Secure Backup helps preserve access to encrypted history when you add a new device or replace an old one. Your Recovery Key is part of that process.

Save your Recovery Key in a password manager or another secure offline location. If you lose every trusted session and do not have your Recovery Key, old encrypted history may not be recoverable.

When you sign in on a new device, verify it from an existing trusted session when possible. Do not ignore verification prompts if you plan to use encrypted rooms.

If you cannot verify a new device and do not have your Recovery Key, you may need to reset encryption recovery and accept that old encrypted history may be unavailable.

RG Herd uses gated registration, active monitoring, abuse controls, backups, and separated administrative access to keep the platform stable and safer for community use.

Public tools are open-source where practical, excluding private configuration, credentials, infrastructure internals, secrets, and administrative tooling.

RG Herd uses registration tokens as a safety feature. Tokens reduce spam, bot signups, impersonation, and drive-by abuse without requiring standard users to provide a legal name, government ID, phone number, or email address at registration.

Try this first:

1. Use the RG Herd account setup guide and an Element client.
2. Use the Account Setup Guide for the exact homeserver/provider address. Depending on the client, RG Herd may appear as base.rgherd.com or rgherd.com.
3. If one address is not accepted, try the other as shown in the Account Setup Guide.
4. Copy the registration token exactly. Avoid extra spaces before or after it.
5. Try a fresh browser window or private/incognito window if the form seems stuck.
6. Try a different supported browser if the registration page does not load correctly.

Tokens may be single-use, time-limited, revoked, or already used. To get a token, email RG Herd help or contact your organization's RG Herd administrator.

Most login problems are caused by the wrong homeserver, a mistyped username/password, a stale browser session, or an account that needs operator help.

Try this first:

1. Use the Account Setup Guide to confirm the correct homeserver/provider address. Depending on the client, use base.rgherd.com or rgherd.com.
2. If one address is not accepted, try the other before requesting help.
3. Confirm you are using your RG Herd username or Matrix ID, not a different Matrix account.
4. Retype the password manually instead of using autofill.
5. Try a fresh browser window or restart the Element app.
6. If Ops issued a temporary password, sign in and change it immediately.

RG Herd does not collect an email address during standard registration because that would add identifying information by default. Password reset must be handled through RG Herd help and may require vetting.

Requesting password help requires providing an email address to RG Herd. Whether that email is tied to your real-world identity depends on your own digital security posture.

If you accidentally created or selected an account on another provider, such as matrix.org or element.io, that account is not your RG Herd account.

Fix it:

1. Return to the Element homeserver/provider selection screen.
2. Select the option to use another homeserver or provider.
3. Use the Account Setup Guide to enter the correct RG Herd address for your client. Try base.rgherd.com or rgherd.com if one is not accepted.
4. Continue with the RG Herd setup guide.

If you already created an account on the wrong provider, you can leave it unused. RG Herd cannot convert another provider's account into an RG Herd account.

Registration tokens may expire, be single-use, be revoked, or become invalid after a failed or completed registration attempt.

Try this first:

1. Make sure you copied the entire token exactly.
2. Check whether the token was already used on another device or browser.
3. If the token came from an organization, contact that organization's RG Herd administrator.
4. If you do not have an organization contact, email RG Herd help for a new token.

Include the exact error text if you email support. Do not send passwords or Recovery Keys.

Your Recovery Key is your responsibility. It helps restore encrypted chat history and verify new devices when you lose access to trusted sessions.

Try this first:

1. If you are still logged in on any trusted Element session, open that device first.
2. Go to Element settings and look under the encryption/security area for Recovery Key or key storage options.
3. Save a new Recovery Key if Element allows you to view or regenerate recovery material from a trusted session.
4. Verify any new device from the trusted session before logging out of the old one.

If you are signed out everywhere and no trusted device or Recovery Key is available, you may need to reset encryption recovery or reset your digital identity as a last resort.

RG Herd cannot read or recover encrypted user content. RG Herd will not attempt, authorize, or permit attempts to recover encrypted user content for any reason, including user error, device loss, client issues, or RG Herd service issues.

This usually means the new Element session does not have the message keys needed to decrypt older encrypted history.

Try this first:

1. Keep the old trusted device signed in and online.
2. On the new device, follow Element's prompt to verify the session.
3. Approve verification from the old trusted device, or enter your Recovery Key when prompted.
4. Leave both devices online for a few minutes so keys can sync.
5. Restart Element if the room still shows undecryptable messages.

If no trusted device and no Recovery Key are available, old encrypted history may be permanently unavailable. Reset encryption recovery only as a last resort.

RG Herd supports Element verification help. Device verification proves the new session belongs to you, instead of someone who only obtained your password.

Try this first:

1. Open an existing trusted Element session on your phone, desktop, or browser.
2. Sign in on the new device using the RG Herd address shown in the Account Setup Guide. Depending on the client, that may be base.rgherd.com or rgherd.com.
3. Use Element's verification prompt to scan the QR code or compare the emoji sequence.
4. Only approve the verification if the QR/emoji match exactly.
5. If no trusted session is available, use your Recovery Key when Element offers that option.

Do not approve unexpected verification prompts. If someone else's digital identity reset warning appears, confirm with them through a trusted side channel before trusting the new identity.

This means Element does not currently have the key needed to decrypt that encrypted message.

Try this first:

1. Verify the device if Element says the session is unverified.
2. Enter your Recovery Key if Element asks for it.
3. Open an older trusted device that previously had access to the room.
4. Keep both devices online and allow time for key sharing or backup sync.
5. Check whether the problem affects one room, one sender, or all encrypted rooms.

Some old messages may remain unavailable if the needed keys were never backed up, shared, or retained by a trusted device. RG Herd cannot recover encrypted content from the server side.

ARGUS is an RG Herd moderated operational coordination system. A | base | account alone does not grant ARGUS dispatch or administration access.

Access model:

1. Responder participation may be gated by vetted members or approved organizations.
2. Dispatch, administration, and deeper operational roles require RG Herd application and direct vetting.
3. Advanced access may require identifying information, an Administrative Access application, and a non-disclosure agreement.
4. Organizations may sponsor applicants, but RG Herd retains final access authority.

To apply, you must be a member. Details are available in | base | or by opening a member support ticket. RG Herd does not provide non-public operational data to non-users.

RGTV streamer access is available to users in high standing and community group leaders. Stream keys require approval and a Stream Key application.

Before requesting a key:

1. Be ready to explain the stream purpose, date/time, audience, and community connection.
2. Identify who will control the stream and who can be reached during the broadcast.
3. Confirm whether the event is a test, rehearsal, live stream, or recurring broadcast.
4. Never share stream keys in public rooms, screenshots, livestream overlays, or unsecured messages.

Members are required to report stream-key exposure, abuse, suspicious access, or compromise immediately. Failure to report secret exposure or compromise may result in suspension or removal from the platform.

The member support form is for active RG Herd users. Everyone else should use the public contact email.

Use email for individual access requests, group access requests, registration questions, onboarding, community organization inquiries, and general help.